Need
Answer Sheet of this Question paper
Answer Sheet of this Question paper
PRAKASH - 09741410271/ 08722788493
ESSENTIALS OF HRM
1.
Define Job Specification. Create a job specification for the position of a tele
caller for an E tailer.
Define Job Specification. Create a job specification for the position of a tele
caller for an E tailer.
2.
Differentiate between recruitment and selection. List and explain some of the
recruitment methods in the digital age.
Differentiate between recruitment and selection. List and explain some of the
recruitment methods in the digital age.
3.
‘Speedcall’ is a five year old telecommunications company. As a part of the
strategic management to achieve its vision, it decides to conduct training for
its first line staff selling over the counter products. The company does a
thorough research and decides to conduct trainings on the topic of ‘customer
centricity’ , realizing that giving importance to customers will be the only
way to sustainable business. The company hires outside trainers to conducts
training based on the outline created by the L&D department of the company.
Almost 500 first line staff members are trained and after a year the company
sees no effect on sales/ revenue.
‘Speedcall’ is a five year old telecommunications company. As a part of the
strategic management to achieve its vision, it decides to conduct training for
its first line staff selling over the counter products. The company does a
thorough research and decides to conduct trainings on the topic of ‘customer
centricity’ , realizing that giving importance to customers will be the only
way to sustainable business. The company hires outside trainers to conducts
training based on the outline created by the L&D department of the company.
Almost 500 first line staff members are trained and after a year the company
sees no effect on sales/ revenue.
a.
What do you think is the reason behind failure of the above initiative?
What do you think is the reason behind failure of the above initiative?
b.
Elaborate on the concept of training need analysis with reference to the above
case.
Elaborate on the concept of training need analysis with reference to the above
case.
Need
Answer Sheet of this Question paper
Answer Sheet of this Question paper
PRAKASH - 09741410271/ 08722788493
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