GET SOLVED ASSIGNMENT
PRAKASH
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BUSINESS COMMUNICATION AND ETIQUETTE
Q 1) The sales professionals of your organization are
impatient and unwilling to listen to their clients. What is the importance of
listening? How can you help them develop listening as a behavior? What is the
one advice that you would like to give them to improve their trait.
Q 2) As a manager of a growing organization, it is your
responsibility to set a high benchmark for ethical communication for your team
members. Elaborate on ethical communication and its importance. What key areas
would you focus on to ensure the same?
Q 3) The sales team of Zenith Global has a proven track
record of success with customers when it comes to giving a presentation or
participating in meetings. Despite this the conversions of prospects into
customers has been surprisingly low. On deeper analysis it was found that the
team struggled with their written communication. Every meeting / sales
presentation needs to be followed up with a sales letter to clinch the deal.
a) What should the team bear in mind while writing letters
to clients they have interacted with in the past and who have shown interest in
their offerings?
b) What approach would work best to convert a neutral
customer who is not aware about your products or offerings?
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